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Shipping policy

Shipping Policy

Order Processing

All our products are handmade to order. Please allow 5–7 business days for processing, as our artisans carefully craft each piece with precision and attention to detail. Once completed, your order will be handed over to our shipping partner. You will receive tracking details via email once your order has been shipped.

Shipping Time

After dispatch, standard delivery typically takes 3–5 business days to reach your address.

International Shipping

We proudly ship worldwide, except to the following locations: Russia, Brazil, Israel, Iran, Iraq, India, and OFAC-sanctioned countries.

Free Shipping

Enjoy free worldwide shipping on all orders over $600.

Couriers

To ensure fast and secure delivery, we partner with premium courier services such as DHL, FedEx, UPS, and USPS. We reserve the right to select the most efficient courier based on your location.

APO / PO Box Deliveries

For safety and reliability, we do not deliver to APO, FPO, or PO Box addresses.

Duties & Taxes

All orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means any applicable customs duties, import taxes, or additional fees will be the responsibility of the customer upon delivery. Please check with your local customs office before placing your order to understand potential additional charges. These costs are not included in the purchase price.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email.

Tracking & Responsibility

When your order is shipped, we will send you a tracking number. Customers are responsible for monitoring their shipment with the courier.

  • If your order is held by the courier for any reason, or delivery attempts fail due to unavailability, it is the customer’s responsibility to contact the courier directly.

  • Please track your order once you receive your tracking details.

  • If multiple delivery attempts fail, the courier may dispose of the parcel. We cannot be held liable in such cases.

Delivery Address

Once an order has been dispatched, we are unable to change the delivery address. For any changes, please contact the courier service directly.

Need Help?

If you have any questions regarding shipping or delivery, please contact us at info@costumeleatherjacket.com.